Shipping & Returns

Who handles delivery?

The seller named on your order confirmation handles shipment and delivery support. The main Resevaria magazine does not dispatch purchases made through external retailer links. Check the seller’s destination-specific information before choosing a delivery option.

Before ordering for an occasion

Compare the estimated arrival date with the time you need for inspection and any fitting. Check whether the estimate begins when the order is placed or when it is dispatched. Record any stated delivery charges and how taxes or import charges are handled.

If a parcel is delayed or arrives damaged

Use the seller’s order-support channel with the order number and tracking information. Keep packaging until the issue is resolved and follow the retailer’s instructions for documenting damage. Avoid posting personal order information in a public comment.

Before returning an item

• Check when the return window starts and whether it refers to requesting, sending or receiving the return.
• Check condition requirements, tags, packaging and exclusions for the exact item.
• Confirm whether a return authorisation or a specific carrier is required.
• Keep the return receipt and tracking information.
• Ask the seller how delivery and import charges are treated in the refund.

These are preparation questions; the seller’s policy and applicable consumer rights determine the actual process. For the broader purchase checklist, read buying fashion across borders. For the magazine’s role, see Terms of Sale.